Grievance Redressal Policy
Disclosures with respect to Research Services
- Clients can seek clarification to their query and are further entitled to make a complaint in writing, orally or telephonically. An email may be sent at research@investace.in.
- Alternatively, the Investor may call on +91-7506688700.
- The client can expect a reply within 14 days of approaching the Research Analyst.
- In case client is not satisfied with our response they can lodge grievance with SEBI at https://scores.sebi.gov.in/dashboard or may also write to the office of SEBI.
- If the client is still not satisfied with the outcome, they can initiate dispute resolution through the ODR Portal. https://smartodr.in/intermediary/login
| Details Of Designation | Contact Person Name | Address where the physical address location | Contact No. | Email-ID | Working hours when complainant can call |
|---|---|---|---|---|---|
| Customer Care | |||||
| Head of Customer Care | |||||
| Compliance Officer | |||||
| CEO | |||||
| Principal Officer |
The abovementioned details would facilitate the complainants to approach the concerned IA/RA before filing complaint to SEBI. It is noticed that due to insufficient/incorrect information on IA/RA website, the complainants are not able to approach the concerned IA/RA before filing complaint to SEBI.
Further, in the absence of the website, such IA/RA shall display the matrix in all their offices and send emails containing the matrix to their clients.
In the absence of website:
- a) For new clients onboarded, enlisted IAs and RAs shall send an email containing the above matrix within seven days of on-boarding.
- b) For existing clients, enlisted IAs and RAs shall send the above matrix through email by January 03, 2025.
All the IAs and RAs are advised to take a note of the same and ensure compliance.